Are the products available in other colours?
The products are only available in the colours shown in the shop. When you click on the product of your choice it will show an overview of all the available colours. You can choose your colour and the amount and put it in your basket.
If you are looking for a custom made product, please contact Fenna and ask for the possibilities.
What is the delivery time?
We do our best to deliver your order as soon as possible. Orders within the Netherlands that are in stock will be shipped within 2 working days. For European orders a delivery time of about 3 – 5 working days applies. On the Delivery and Returns page you will find an overview of the delivery times and shipping costs.
What are the shipping costs?
Within the Netherlands orders of € 50,- or more will be sent free of charge. For orders up to € 50, -, we charge € 4,95 shipping costs. For deliveries within Europe we charge € 19,50 per order. On the Delivery and Returns page you will find an overview of the shipping costs.
How do I pay?
We offer you various ways to pay, such as iDeal, Bunq, Overboeking, Sofort Banking and Bancontact (Belgium).
What if the product I want to order is not in stock?
When a product is not in stock it is indicated on the product page. You can simply order the product and complete the payment. As soon as the product is back in stock, you will receive a message from us and your order will be sent. The delivery time will be about 3 to 5 weeks.
Where are the products made?
The designs of Fenna Oosterhoff are all hand made. The products are poured, glazed and then fired in her studio in Arnhem in the Netherlands. Fenna also provides workshops and courses in which you can make your own porcelain tableware!
May the products be cleaned in the dishwasher?
The porcelain products can be cleaned in the dishwasher (with the exception of lamps, clocks and other products with technology!). Please note that with frequent cleaning in the dishwasher, the glaze can become somewhat duller in the long run.
The designs of Fenna Oosterhoff are made of porcelain or stoneware of high quality. The material your product is made of is indicated on the product page under specifications. Unglazed, rough surfaces can absorb dirt. Therefore remove any (greasy) stains immediately by washing them off with warm water and some washing-up liquid.
Is the product colour the same as the colour in the photos on the website?
We do our best to give the most accurate reproduction of the actual colors with our product photos. Our ceramics are handmade in batches and small deviations in the colour can occur.
Can I return the products?
If a product does not meet your expectations, you can return it to us within 14 days of receipt. Before returning the product, always contact us by email. Please see our Delivery & Returns page for our returns policy and information on how to return your products.
What happens if I receive a damaged product upon delivery?
All orders are packed and shipped with great care and attention. If you unexpectedly receive a damaged product, please take a picture of the package, the contents and the damaged product and send them together with your contact information to firstname.lastname@example.org. We will send you a new one.
I want to buy a Gift Card for someone, how does it work?
In the webshop we offer Digital Gift Cards with different amounts. Choose the desired amount and place it in your cart. After payment we will email a PDF with a personal Gift Card code. You can print the PDF or email it to the lucky one. More information about the conditions you can find on: fennaoosterhoff.nl/gift-card-terms-conditions
How long is the Gift Card valid?
The digital Gift Cards are valid indefinitely.
Can I redeem a Gift Card for money?
No, that is not possible.
How can I register for a workshop or course?
Great that you’d like to join in! You can register via this contact form or by sending an email to email@example.com. We are looking forward to hearing from you!
Where do the workshops and courses take place?
The workshops and courses take place in the ceramics studio of Fenna Oosterhoff on the St. Janskerkstraat 86a in Arnhem. That is in the creative district of Klarendal, right next to the Fashion Quarter called Modekwartier.
Can I also organize / request a workshop with friends?
Yes of course. With sufficient registrations a workshop or course can also be given on request. Feel free to contact Fenna for more info.
What if I have a complaint?
If for any reason you are not satisfied, please contact us by e-mail. You will receive a response from us within 48 hours. For us, satisfied customers are very important, we will do everything we can to offer you a suitable solution.