We do our best to deliver your order as soon as possible. Orders within the Netherlands that are in stock will be shipped within 2 working days. For European orders a delivery time of about 3 – 5 working days applies. On the Delivery and Returns page you will find an overview of the delivery times and shipping costs.

Within the Netherlands orders of € 50,- or more will be sent free of charge. For orders up to € 50, -, we charge € 4,95 shipping costs. For deliveries within Europe we charge € 19,50 per order. On the Delivery and Returns page you will find an overview of the shipping costs.

We offer you various ways to pay, such as iDeal, Bunq, Overboeking, Sofort Banking and Bancontact (Belgium).

When a product is not in stock it is indicated on the product page. You can simply order the product and complete the payment. As soon as the product is back in stock, you will receive a message from us and your order will be sent. The delivery time will be about 3 to 5 weeks.

The designs of Fenna Oosterhoff are all hand made. The products are poured, glazed and then fired in her studio in Arnhem in the Netherlands. Fenna also provides workshops and courses in which you can make your own porcelain tableware!

The porcelain products can be cleaned in the dishwasher (with the exception of lamps, clocks and other products with technology!). Please note that with frequent cleaning in the dishwasher, the glaze can become somewhat duller in the long run.
The designs of Fenna Oosterhoff are made of porcelain or stoneware of high quality. The material your product is made of is indicated on the product page under specifications. Unglazed, rough surfaces can absorb dirt. Therefore remove any (greasy) stains immediately by washing them off with warm water and some washing-up liquid.

We do our best to give the most accurate reproduction of the actual colors with our product photos. Our ceramics are handmade in batches and small deviations in the colour can occur.

If a product does not meet your expectations, you can return it to us within 14 days of receipt. Before returning the product, always contact us by email. Please see our Delivery & Returns page for our returns policy and information on how to return your products.

All orders are packed and shipped with great care and attention. If you unexpectedly receive a damaged product, please take a picture of the package, the contents and the damaged product and send them together with your contact information to contact@fennaoosterhoff.nl. We will send you a new one.

In the webshop we offer Digital Gift Cards with different amounts. Choose the desired amount and place it in your cart. After payment we will email a PDF with a personal Gift Card code. You can print the PDF or email it to the lucky one. More information about the conditions you can find on: fennaoosterhoff.nl/gift-card-terms-conditions

The digital Gift Cards are valid indefinitely.

No, that is not possible.

Great that you’d like to join in! You can register via this contact form or by sending an email to contact@fennaoosterhoff.nl. We are looking forward to hearing from you!

The workshops and courses take place in the ceramics studio of Fenna Oosterhoff on the St. Janskerkstraat 86a in Arnhem. That is in the creative district of Klarendal, right next to the Fashion Quarter called Modekwartier.

Yes of course. With sufficient registrations a workshop or course can also be given on request. Feel free to contact Fenna for more info.

If for any reason you are not satisfied, please contact us by e-mail. You will receive a response from us within 48 hours. For us, satisfied customers are very important, we will do everything we can to offer you a suitable solution.