In addition to our Terms and Conditions, these gift certificate terms apply to gift certificates issued by FENNA OOSTERHOFF. By using a FENNA OOSTERHOFF gift voucher, you accept these gift voucher conditions and commit yourself to complying with them.

  1. These conditions apply to all gift vouchers issued by FENNA OOSTERHOFF (both electronic and printed gift vouchers) (hereinafter collectively: “Gift vouchers”) sold by
  2. Each Gift Certificate has a unique code. This can be a number code and / or PIN code and / or text code. Each Gift Certificate is issued only once. You must carefully keep the Gift Certificate (including the code). In the event of theft (which also includes the use by unauthorized third parties of the code) or loss (which also includes the (accidental) deletion of e-mails) no compensation will occur. Only original gift certificates and codes can be used and must be provided to FENNA OOSTERHOFF upon request. FENNA OOSTERHOFF reserves the right to accept a Gift Voucher only upon receipt of the original Gift Voucher (in the case of electronic gift vouchers the e-mail sent to you by FENNA OOSTERHOFF or a third party designated by FENNA OOSTERHOFF and containing the code included) and to still demand payment in cash in case of improper use.
  3. To use a Gift Certificate, you must place the products you have selected in the “shopping cart”. During the payment process, fill in the exact code in the “discount coupon” field.
  4. The nature, value and / or any applicable other specific conditions of use can be found on the Gift Certificates or in the expression (e-mail) in which the code is included.
  5. Gift certificates issued by FENNA OOSTERHOFF are only redeemable for purchases via
  6. Gift certificates cannot be used for outstanding orders.
  7. Gift certificates or their residual value are not redeemable for money.
  8. In case of refund, you will receive a gift certificate worth the purchase amount. In the event of a partial refund, you will receive a gift certificate worth the purchase amount of the returned product.
  9. If the total amount of the order is higher than the value of the Gift Voucher (s) used, the difference must be paid with one of the other payment methods in the webshop: iDEAL, bank transfer etc.
  10. It is not permitted to change, falsify, undermine or otherwise affect Gift Vouchers or their operation (including hacking).
  11. Any (attempted) fraud or other unauthorized act is recorded and results in the use of Gift Vouchers being denied.
  12. Gift vouchers are not permitted to be used in any way for commercial purposes and / or purposes other than those for which they were issued.
  13. These gift certificate terms may change from time to time. We recommend that you consult the Gift Certificate Terms and Conditions before using a Gift Certificate. If you continue to use Gift Vouchers after entering into the changes, you will accept the changed Gift Voucher Terms.
  14. If you have any questions or comments about the use of the Gift Vouchers or problems with redeeming, please let us know as soon as possible by contacting FENNA OOSTERHOFF will process your email as soon as possible.